Frequently Asked Questions

General Questions:

Does K. Hall Studio test on animals?

K. Hall Studio does not test on animals. All of our products are cruelty free.

Are your products gluten-free?

Our product does not contain gluten, however our product is not gluten-free certified as some of our natural additives (i.e. ground oats, etc.) could have been processed in a facility that also processed product containing gluten.

Do your products contain parabens?

K. Hall Studio products are paraben and petrochemical surfactant free.

Can I buy K. Hall Studio products in my area?

K. Hall Studio products are sold globally. Please visit our retail store locator, here, to find a store near you.

For international retailer inquiries, please email us at info@khallstudio.com

Where is K. Hall Studio located and is this where the product ships from?

K. Hall Studio’s corporate headquarters and main production facility are located in St. Louis, Missouri. All product ships from the St. Louis headquarters at 715 Hanley Industrial Court, St. Louis, MO 63144.

Does K. Hall Studio produce private label or custom products?

Yes, K. Hall Studio does have a private label program and can create custom products depending on quantity. To get more information, contact sales@khallstudio.com.

How can I make a suggestion for a new fragrance/product?

We always love new ideas and suggestions! Please message us via Facebook or Instagram.

Do you offer gift cards or gift certificates?

Yes! Gift Cards can be purchased at our boutique stores for store purchases. Gift Certificates can be ordered online here, for online retail purchases. Unfortunately, at this time they function off of two operating systems and don’t sync up, but we are working on a way to remedy that.

How long does it take to process my order?

This can depend on a couple factors. A typical order is processed in 2-3 business days. If you place an order during a large sale promotion or high traffic holiday season, orders can take up to 5-7 business days to process.

What is the return policy?

Please see our Returns Policy page for more information, here.

When will I be billed for my order?

Online retail purchases are billed immediately at the time of sale.

Hand sanitizer:

What is the alcohol percentage in your hand sanitizer?

Our gel hand sanitizer is made with over 60% alcohol.

Our liquid hand sanitizer is made with 80% alcohol.

What are your ingredients in your Hand Sanitizer?

Our hand sanitizer is made in the U.S.A. and our ingredients are domestically sourced.

Ingredients: Ethanol Alcohol (80%) v/v, Glycerin, Hydrogen Peroxide, Purified Water USP.

We use the FDA & WHO approved formula to make our hand sanitizers.

Pura Products:

Where can I get help with my Pura device and/or fragrance bottle?

We have partnered with Pura to bring you an elevated experience with your favorite fragrances. If you have having issues with setting up your devices, swapping fragrances or having issues with your device, please contact Pura’s help center, here.

Candles:

What are your candles made of?

All K. Hall Studio products are made using the highest quality ingredients available. We take pride in the fact that our wax is made from soy and vegetables grown by American farmers.

What can I do the first time I burn a candle to help it last longer?

The first time that you burn a candle, it should burn until the wax pool melts all of the way to the edges. Depending on the size of the candle, this could take 2-3 hours. The wax has “memory” and doing this will help to the candle to burn more evenly, longer and the wick will not funnel down in the wax.

What helps to prolong the life of a candle?

Trim the wick ¼”before you light the candle each burning.

Can I keep the candle vessel for decoration after the candle has completed burning?

Yes! Many K. Hall Studio customers like to use the candle vessel as a vase, to hold jewelry or a decorative accessory in the home after the candle has completed burning. To remove the excess wax  in the vessel, simply place the candle vessel in the freezer. After several hours, the wax will harden and can gently be removed with a butter knife or blunt object.

Diffusers:

How long will scent diffusers last?

We recommend to add diffuser oil when the bottle becomes half empty or every six months.

Will the diffuser oil harm finished surfaces?

The diffuser oil should never be poured into a diffuser on a finished surface. The oil can cause damage to surfaces. The oil can take paint/finish off of surfaces and discolor fabrics. Use extreme care when pouring the oil into the diffuser bottle. Many customers pour the oil into the bottle in a sink and then wipe any drips of oil carefully from the bottle prior to placing the diffuser in the desired location in the home.

How often should I flip the diffuser reeds?

We recommend flipping the reeds once per week to deliver continuous fragrance. When flipping the reeds, make sure to carefully flip them without dripping the diffuser oil. It is best to flip the reeds over a sink or a towel.

Is diffuser oil safe to ingest?

NO!  Fragrance diffuser oil should be kept away from children and pets and it is not safe to ingest. Immediately contact your physician or poison control if accidental ingestion occurs.

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